Understanding Customer Experience vs. Customer Excellence
When it comes to delivering great service, two terms often appear side by side; Customer Experience and Customer Excellence. They sound similar, but they are not the same thing. In fact, understanding their difference can completely change how an organisation approaches service…
AI for Business: From Hype to Practical Use
I just attended an AI event run by Business Canterbury, supported by Westpac and MintHC. The theme was AI is not a toy. Forget the gimmicks, AI is a powerful business tool. Futurist Lee Parkinson opened the session by grounding…