Training is often treated as a final step. In reality, it is a core change management tool. Good training builds confidence and reduces anxiety long before go-live.
Effective training is practical and role-based. People want to know how change affects their specific tasks. Long generic sessions rarely work. Short, focused learning supported by real examples works far better.
From a digital perspective, training should mirror the actual user experience. Using real screens, real data, and real scenarios helps knowledge stick.
When training is done well, it shifts change from something people fear to something they feel prepared for.